Shipping policy
1. Order processing & production
All of our products are made to order using print‑on‑demand partners. This means your item is printed especially for you once your order is placed.
Processing and production time is typically 3-7 business days before your order ships.
During peak periods (sales, holidays, high demand), production times may be slightly longer.
You’ll receive a shipping confirmation email with tracking details as soon as your order leaves the facility.
2. Shipping methods, costs & delivery times
We currently only ship to Australia.
Estimated delivery times are 12-21 days, with an estimated 9-14 days shipping time after dispatch.
Shipping rates are calculated at checkout based on your location and the products in your order.
From time to time, we may offer free or discounted shipping promotions; any such offers will be clearly displayed on our website or at checkout.
Please note: These timeframes are estimates only and are not guaranteed. Delays can occasionally occur due to customs inspections, carrier delays, or factors beyond our control.
3. Order tracking
Once your order has shipped, you’ll receive an email with a tracking link (where available) so you can follow your package’s progress.
If your tracking information hasn’t updated for more than 7 business days, please reach out to us at vlxtyapparel@gmail.com and we’ll look into it.
4. Shipping destinations & restrictions
If your address is in a location our carriers cannot deliver to, we will contact you to arrange an alternative or cancel and refund your order.
5. Customs, duties & taxes (international orders)
International shipments may be subject to customs fees, import duties, and taxes once the shipment reaches your country.
These charges are the responsibility of the customer and are not included in our product or shipping prices.
We are unable to predict or control these fees, as they are set by your local customs office.
Please contact your local customs authority for more information on potential charges before placing your order.
6. Incorrect or undeliverable addresses
Please double‑check your shipping address at checkout.
If an order is returned to our print‑on‑demand partner due to an incorrect/insufficient address or because it was unclaimed, we may ask you to cover the cost of reshipping.
If you notice an error in your address shortly after ordering, contact us immediately at vlxtyapparel@gmail.com. We’ll do our best to update it before the order goes into production, but we cannot guarantee changes once printing has started.
7. Lost, damaged or delayed orders
We want you to receive your order in perfect condition. If something goes wrong, here’s how we handle it.
Damaged items on arrival: If your item arrives damaged or with a printing defect, contact us within 7 days of delivery with photos of the item and packaging. We’ll work with our print partner to replace or refund where appropriate.
Lost in transit: If your order appears lost in transit (no tracking updates for an extended period), we’ll open an investigation with the carrier and arrange a replacement or refund in line with our print partner’s policies.
Delivery delays: Delivery dates are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control (e.g. strikes, natural disasters).
For any issues, please contact us at vlxtyapparel@gmail.com with your order number and details.
8. Changes & cancellations
Because products are made to order, we can only accept changes or cancellations within a short window after your order is placed.
If you need to modify or cancel an order, please email us at vlxtyapparel@gmail.com within 12 hours of purchase.
After this time, your order may already be in production and changes or cancellations might not be possible.
9. Questions
If you have any questions about shipping, or you’re unsure whether we can deliver to your location, please contact us at vlxtyapparel@gmail.com.