Refund policy
1. Overview
Because our products are made to order using print‑on‑demand partners, we handle returns a little differently from traditional retail stores.
We generally do not accept returns or exchanges for change of mind, wrong size, or wrong color, but we will always fix issues caused by printing or manufacturing defects.
2. Change of mind, sizing and color
All items are custom printed once you place an order, so we cannot resell returned products.
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We do not offer returns, exchanges, or refunds if you ordered the wrong size, color, or simply changed your mind.
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Please check our size guides and product photos carefully before ordering.
If you’re unsure about sizing, contact us at vlxtyapparel@gmail.com before you buy and we’ll be happy to help.
3. Damaged, misprinted, or defective items
If there is a problem with your order caused by a printing or production error, we’ve got your back!
We will offer a free replacement with free shipping if:
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The item arrives damaged
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The print is clearly misaligned, faded, or incorrect
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You received the wrong product, size, or design compared with your order confirmation
To report an issue:
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Contact us at vlxtyapparel@gmail.com within 5 days of the delivery date or estimated delivery date.
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Include your order number and clear photos showing:
4. Lost, undelivered, or returned‑to‑sender orders
We rely on the shipping information you provide at checkout.
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If a package is lost in transit or shows no tracking updates for an extended time, we’ll open an investigation with our print‑on‑demand partner and carrier. If they confirm it is lost or undeliverable through no fault of the customer, we’ll arrange a replacement or refund.
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If an order is returned to sender or not delivered because of an incorrect or incomplete address, or because it was unclaimed, we may offer to resend it, but you may be responsible for the reshipping cost.
Please double‑check your shipping address carefully before completing your order.
5. How refunds are issued
When a refund is approved, it will be processed to your original payment method.
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Refunds are issued for the product price and shipping cost
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We will cover the cost of return shipping
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Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
6. Return shipping (if physical returns are required)
If we do ask you to return an item:
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We’ll provide the correct return address (this may be the print‑on‑demand facility, not our office).
7. Order changes & cancellations
Because production begins shortly after you place your order, changes are time‑sensitive.
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If you need to change or cancel an order, contact us at vlxtyapparel@gmail.com within 12 hours of placing it.
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Once production has started, we cannot guarantee cancellations or changes, and standard returns rules will apply.
8. Legal rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer law in your country or region.
If you believe your situation is covered by local consumer guarantees or mandatory return rights, please contact us and we will review your request in line with those laws.